Policies/Shipping

*Due to the unique and handmade nature of our items ALL SALES ARE FINAL. We will do NOT accept returns or exchanges nor issue refunds.

*No refunds will be given once an item has shipped.

*Please read item descriptions before purchasing, if you have any further questions regarding an item, you can email us at tienditaelretonito@hotmail.com

*Processing time can take between 3-5 business days. 

*Items are shipped by USPS or UPS. Please allow 5-7 business days for delivery. 

*Please make sure to double check address for any missing/incorrect information. We are not responsible for items shipped to an incorrect address. If package is returned, we will charge an additional shipping fee.

*We are not responsible for lost, stolen or damaged items once an order has been shipped or missing packages scanned as delivered. If a package is undeliverable, please check with your local post office for redelivery options.

PLEASE FEEL FREE TO EMAIL US WITH ANY FURTHER QUESTIONS OR CONCERNS AT TIENDITAELRETONITO@HOTMAIL.COM